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Questions

Frequently asked questions

Everything you're wondering about coverage, cost, technology, and getting started.

Does Medicare cover this?

Yes. Outpatient mental health therapy is covered under Medicare Part B, and by many Medicare Advantage plans. With a Medigap supplement, most people pay little or nothing out of pocket. We verify your specific coverage before your first visit.

What will it cost, and how does payment work?

If you have Medigap or Medicaid, you typically owe nothing. Without a supplement, traditional Medicare leaves about $18 per session plus a once-a-year deductible. We keep a card securely on file and only ever charge the small amount insurance leaves owed — after the claim is processed — so there are no surprises.

Does my parent need a computer or smartphone?

No. Sessions can be done by video on any phone, tablet, or computer — and if that's not comfortable, we offer audio-only sessions by regular phone call. Our Care Navigators help set everything up and call to make sure it works.

What kinds of things do you help with?

Grief and loss, depression, anxiety, loneliness, caregiver stress, sleep problems, memory-related worries, and adjusting to illness or big life changes. Our therapists specialize in the experiences that come with later life.

How do we get started?

Call (800) 555-0100 or request a callback. Tell us a little about your parent or yourself, and we'll check coverage and match a therapist. It usually takes one short conversation.

My parent is reluctant to get help. Can you still help?

Often, yes. Many older adults are hesitant at first. We're experienced at approaching this with patience and respect, and we'll work with your family to find an approach that feels comfortable.

Where are you available?

We're launching across the Midwest and expanding. Reach out and we'll confirm availability in your area right away.

Is it private?

Completely. Sessions are confidential and HIPAA-protected. Family members are only included with your loved one's permission.